Our specialized work means we do not take phone calls. Rather we have a service that will take your call and will provide us with your message. It may take us up to 21 business days to respond, but we will call you back. We simply must focus on our Members and their needs. When we do call you back, we are proud to tell you that we have a record of providing callers with a focused call that can be as long as you need it to be in order to discuss your questions, concerns or needs.